Our team of 3D printing experts are at the heart of our success. We’re proud to provide customers with a truly tailored and hands on approach, and a dedicated technical specialist allocated to your project.

Everyone has a key role to play in delivering excellent customer service and helping businesses to become more profitable and productive. Our team of 3D printing experts live by the Ricoh Way Production system, which is the foundation of our manufacturing principles and core values. 

We have some of the brightest minds in advanced 3D manufacturing to help businesses in their full product cycle. With decades of manufacturing experience between them, our Ricoh 3D printing team have the knowledge to advise on the sometimes small changes that can make a big difference to your business.

Mark Dickin

Mark Dickin

Additive Manufacturing & Moulding Engineering Manager

Wolverhampton Wanderers fan Mark has a comprehensive background in injection moulding.

Mark joined Ricoh in 1999 and, when he heard the business was moving into 3D printing, was immediately interested due to the synergies between the technologies.

He became more and more actively involved in additive manufacturing projects – and now leads the 3D team.

Mark enjoys keeping on top of the constantly evolving technological advances in the industry and how these can solve customers’ challenges.

When he’s not at Ricoh HQ, or taking in a game at Molineux, you’ll most likely find him CrossFitting at the gym!

Richard Minifie

Richard Minifie

Senior Additive Manufacturing Engineer

Don’t be fooled by his baby face – our Senior AM Engineer Rich is one of the founding fathers of the 3D printing function after joining Ricoh in 2001, originally part of the Design and Development department.

Rich is a real customer service champion – and loves sharing new technologies, materials and applications with customers; helping them to understand how they can apply AM to their business. 

He is also a seasoned footballer – representing the Ricoh Royals at our annual European Football Championships.

Enrico Gallino

Enrico Gallino

Senior Engineer – Material Specialist

When it comes to AM materials, there are few in the industry who know more than our material specialist Enrico.

With a PhD in Material Science and almost five years of experience across the cosmetic and steel industries, Enrico provides dedicated project management and supports customers in developing their applications.

Trilingual Enrico loves to work with customers to unlock the power of additive manufacturing.

It’s a demanding job – and when he’s away from the office, Enrico also enjoys the challenge of negotiating with two children!

Ricoh Sean Cameron

Sean Cameron

Additive Manufacturing Engineer

Sean is our machine evaluation and part testing expert. Having joined in 2016, Sean puts all machines, materials and parts through vigorous testing to learn their strengths and weaknesses, and where improvements can be made.

With a background in motorsport, aerospace and rotary engine development, Sean relishes the variety between hands-on testing and data analysis work.

And when he’s not patiently assessing, Sean can be found on two wheels, whether that’s on his motorbike or mountain bike.

Rob Shenton

Rob Shenton

Applications Engineer

Rob is our training guru. Having joined Ricoh in 1989, Rob trains our service engineers in how to install and service our Ricoh AMS5500P SLS system.

He also provides staff with an introduction to all of the equipment in the AM department and is invaluable in highlighting weakness in equipment and processes.

Rob is also Jack Russell mad – devoted to the four-legged lady in his life, six-year-old Bonnie!

Myles Jarman

Myles Jarman


Myles started as a technical apprentice at Ricoh in 2014 before becoming AM Junior Engineer four years later.

Today he is instrumental in a host of AM activities including machine and process optimisation and evaluation, design and production support.

Photography and gaming enthusiast Myles loves showing visitors how 3D printing is changing the face of manufacturing – and watching their reactions as they see what the technology is capable of.

Ricoh Andy Bell

Andy Bell

Additive Manufacturing Technician

Andy has been involved in additive manufacturing virtually from the time Ricoh first entered the world of 3D printing.

A support team leader in all operational functions, Andy has built up a vast and varied bank of experience since joining Ricoh in 2014, from mixing materials to creating build files.

A UFC and boxing fan, Andy’s versatility certainly makes him a heavyweight in our growing department.

Ricoh Amber Billingham

Amber Billingham

Additive Manufacturing Administrator

Always at the end of the phone to offer customer support, Amber is on the frontline of providing exceptional service and client care

Since joining Ricoh in May 2016, Amber has provided administration support to all our customers, bringing an open, honest and flexible approach to the team.

Away from her day job, Amber devotes all her time to animals by volunteering at the Hilbrae Rescue Centre in Telford.

Need some help?

Whether you're looking for materials advice, quoting guidance or simply want to know more about additive manufacturing, we're always happy to assist.