Our team of 3D printing experts are at the heart of our success. We’re proud to provide customers with a truly tailored and hands on approach, and a dedicated technical specialist allocated to your project.

Everyone has a key role to play in delivering excellent customer service and helping businesses to become more profitable and productive. Our team of 3D printing experts live by the Ricoh Way Production system, which is the foundation of our manufacturing principles and core values. 

We have some of the brightest minds in advanced 3D manufacturing to help businesses in their full product cycle. With decades of manufacturing experience between them, our Ricoh 3D printing team has the knowledge to advise on the sometimes small changes that can make a big difference to your business.

Mark Dickin

Additive Manufacturing & Moulding Engineering Manager

Mark joined RICOH in 1999 and developed a comprehensive background in injection moulding. So when he heard the business was moving into 3D printing in 2014, he was immediately interested due to the synergies between the technologies.

His role at Ricoh 3D involves empowering the team to perform at their best on a daily basis (and acts as our ‘poster boy’, so loves a photo op!). His role also involves collaborating with customers to create applications and contributing to the development of R&D technology.

Mark enjoys keeping on top of the constantly evolving technological advances in the industry and how these can solve customers’ challenges.

He is passionate about the dynamic and varied environment within AM and says assisting customers provides Fulfilment through Work. He finds being actively engaged in the industry is captivating and is driven by the desire to shape future technology that mitigates the effects of climate change.

Richard Minifie

Senior Engineer

Don’t be fooled by the baby face… Rich is one of the ‘founding fathers’ of Ricoh 3D after joining the company in 2001, originally part of the Design and Development (D&D) department.

Rich is a real customer service champion; his role is to help others understand and unlock the benefits of AM and he loves sharing new technologies, materials and applications with customers – helping them to understand how they can apply AM to their business.

His favourite thing about AM is the variety of customers, partners and industries that Ricoh 3D provides services for, in particular, collaborating on medical applications which make a real difference to people’s lives.

Enrico Gallino

Senior Engineer (Materials Specialist)

When it comes to additive manufacturing materials, there are few in the industry who know more than our Materials Specialist, Enrico – or should we say EnRicoh (#influencer).

Joining Ricoh 3D in 2016, Enrico brought with him a PhD in material science and almost five years of experience across the cosmetic and steel industries.

Enrico supports customers of Ricoh 3D’s print service by providing technical advice on the most suitable materials and technologies for their projects and helping them unlock the potential of AM.

He is also involved in the support of the teams leading new AM technological developments, including metal binder jetting technology for producing aluminium parts.

Enrico loves the wide range of applications enabled by AM and can see the technology maturing and being used more and more for serial production applications. He also stays up-to-date with the latest development of AM technologies, which he says keeps his passion, engagement and energy high, enabling him to learn something new every day on the job.

Myles Jarman


Myles started as a fresh-faced technical apprentice at RICOH in 2014 before becoming AM Junior Engineer four years later.

Today, as an equally fresh-faced AM Engineer, he is instrumental in engaging with a host of AM activities including general engineering tasks related to processing and production of parts, as well as supporting the Japanese team with the deployment of RICOH’s unique metal binder jetting technology, in Ricoh 3D’s Metal Additive Manufacturing Customer Experience Centre (Metal AM CEC).

Myles loves AM’s capability to improve many different things if enough thought is given to it.

Rob Shenton

Senior Applications Engineer

Rob is our production guru. Having joined RICOH in 1989 (a year before the World Web Web was created…), Rob looks after all production-related activities and supports the wider Ricoh 3D team.

Well travelled with RICOH and with a wealth of experience across departments, Rob also provides staff with an introduction to all of the equipment in the AM area and is invaluable in highlighting weakness in equipment and processes.

Andy Bell

Additive Manufacturing Technician

Andy has been involved in additive manufacturing virtually from the time RICOH first entered the world of 3D printing (putting his gym modelling career on hold!).

A support team leader in all operational functions, Andy has built up a vast and varied bank of experience (and muscle) since joining RICOH in 2014, from mixing materials to creating build files.

Charlie Kelsey

Junior Engineer

The one and only WorldSkills UK award-winner (#starboy), Charlie joined Ricoh 3D in 2019, initially as an apprentice before being promoted to Junior Engineer on completion of his studies. His role involves project management and design, as well as working closely with production to ensure part producibility.

He enjoys additive manufacturing for its ability to push the boundaries of design to create better suited parts for a range of applications.

Amber Billingham

Additive Manufacturing Administrator

Always at the end of the phone to offer customer support, Amber is on the frontline of providing exceptional service and client care.

Since joining RICOH in May 2016 (then leaving… and rejoining…), Amber has provided administration support to all our customers, bringing an open, honest and flexible approach to the team.

Josh Coffey

Communications Lead

Communications expert, Josh joined RICOH in 2022 and is responsible for internal and external communications, both for Ricoh 3D and Ricoh UK Products Ltd. His role at Ricoh 3D is to provide support with communications and marketing, such as the website, socials, photos, videos, events support and more.

Josh loves additive manufacturing for its rapid evolution, with new technologies and materials emerging all the time.

He says working for a team that helps support its customers and partners with innovative parts and solutions is really rewarding – made easier by the various and exciting Ricoh 3D solutions that ‘market’ themselves, including the TCT Healthcare Application Award-winning Knee Alignment Device… a good job too, since he might be needing it after his fourth operation to date! (#StickToMarketing)

For Josh, working at RICOH provides constant new experiences, which ‘wow’ on a day-to-day basis.

Takafumi Sasaki

General Manager

Takafumi, otherwise known as ‘Taka’, joined RICOH in 2003 and spent 10 years developing inkjet technology before launching AM-related activities based on inkjet technology in 2012.

Since then, he has led the development of binder jetting technology, mainly for metallic materials, for the last 10 years.

His role in recent years has been to apply RICOH’s aluminium binder jetting technology to aluminium materials and to develop its market, particularly in Europe (although, he’s not too keen on the cold UK weather…).

He is also convinced that this technology can contribute to solving social issues, especially in reducing CO2 emissions in the manufacturing lifecycle, and is constantly researching this field.

Insei Son


Insei joined Ricoh 3D in 2017 and currently works in the application development of aluminium metal binder jetting, along with the installation of further metal AM systems and establishment of the Metal Additive Manufacturing Customer Experience Centre (Metal AM CEC) at Ricoh UK Products Ltd.

Insei enjoys working with AM, as every day is a learning and discovery experience.

He says it’s fun to realise unexpected functionality of AM projects with new ideas and designs.

Hisataka Takagi


After joining RICOH in 2019, Hisataka has primarily worked on the ‘Metal AM’ project, including setting up the new Metal Additive Manufacturing Customer Experience Centre (Metal AM CEC), operating the metal 3D printer and helping to improve 3D print sample quality.

He says his favourite thing about AM is its accessibility, in that anyone can make parts using 3D printing.

Alessandro Gottardi

Customer Success Specialist

Joining in 2024, the latest addition to the Ricoh 3D team, Alessandro brings a wealth of knowledge in the AM industry, which he leverages to support customers in finding the right technology and material for the right application.

An archaeologist by training (our very own Indiana Jones), he’s used to ‘digging deep’ in search of the optimal solution for his customers!

Alessandro says he loves learning about the cutting-edge technologies in the constantly evolving AM landscape. Not one day is the same in his job and he loves the variety offered by his customers and their different industries, pain points and projects.

Need some help?

Whether you're looking for materials advice, quoting guidance or simply want to know more about additive manufacturing, we're always happy to assist.